R50 Promotion joining fee - April

Hello Virgin Active Complaints and Accounts<br> <br> I have taken your promo joining fee for R50 in April only to find that your sales representative has left your company shortly after taking my moneys for his personal use. I have filled the contract and recently found out from reception that I need to apply again for R400 because the joining fees was never handed in. <br> <br> Shortly, I was notified that I've never app**** and now need to re-apply with a joining fee and missed out on the promo because of your reps negligence. <br> <br> I have a card that was given to me on that day of application. Please attend to this matter with urgency.