Quick to sign you up but a mission to cancel with Virgin active.

I called in on the 28th June to cancel my husband and my membership with Virgin Active due Covid and not be able to visit the gym for the last 6 months. Giving them one months noticed as required. I called in and spoke to two different advisors to cancel. They asked me to call back on the 26th for a pro rata refund. I called in to query the refund only to speak to Lunga who confirms one of the memberships wasn’t cancelled. He was the most unhelpful and rude consultant I’ve dealt with. I left 2 messages for his manager to call me back and I’m still waiting. I then called back on Friday and confirmed both memberships are cancelled and no further debits will go off. Only to wake up to a double debit from Virgin active. I’ve been trying to query this and now they “OFFLINE” I WANT BOTH MEMBERSHIPS CANCELLED FOR THE ORIGINAL DATES CONFIRMED AND I WANT MY REFUND