Purchase a non redeemable voucher

<p>I purchased a 'voucher' for swimming lessons via Virgin Active's website, which gives you a certain amount of days to redeem, if not, you basically gave them money for nothing. With that being said, I have tried countless times to book a swimming coach, the website is not updated, the coaches in my area are no longer available and they don't give you the option of choosing any other coaches, the one person I was able to reach out to no longer even works there anymore. I have sent them 3 emails and keep getting a robot-like email response letting me know that they haven't forgotten about me blah blah blah but no one has tried to contact me. <br /><br />Who is in charge of this website? the idea of doing all the booking etc is amazing, but it would be even greater if it actually worked! And it's even more annoying receiving an email everyday letting me know that they will eventually actually respond to me. Don't waste my time with pointless mails. <br /><br />I don't even know who to speak to. And I am not going to be calling anyone because that defeats the purpose of having an online platform.</p>