Punished for being Honest

7 year member. I noticed that I had not been debited for gym membership for the last 12 months (long story, some confusion). I contacted VA , they realized they have been debiting someone else in error. I was told to pay the full (now) outstanding amount in one go. I protested and offered to pay over 12 months, I have a budget. The Consultant eventually agreed and even tried to get a 50% discount on the outstanding amount. All good so far...<br> Then some bully from the head office called me to discuss the 'arreas' payment, I am told VA want the full payment over 2 months to which I rep**** that this was not the agreement. She tells 'that's not how they do things'. Without warning she puts me on hold, no idea for how long. Rude and uncompromising. I cancelled my membership. I asked VA to clarify the outstanding amount to which I was told to call the head office/collections again. I have still not received an email confirming termination of membership, I was told to expect one. I still don't know what payment terms I am to expect, I refuse to speak to your head office because of their bad attitude. I will have no choice but to reverse any future VA debits unless this is clarified.