Proof of payment sent multiple times but I still can’t get into the gym without authorisation

I have made payment of 200 about a month or 2 ago because when ever I enter the club I am told I am in arrears yet you guys always debit the same amount off my account you don’t send me any email or call me to tell me im in arrears and I have spent a whole week sending the same email with a proof of payment attached and I still have not gotten assistance, it is embarrassing to have to be let into the gym by a staff Memeber using they’re card or every second staff member telling me about an amount I need to settle. Please fix this immediately I have been a Memeber for more than 3 years consecutively. I would hate to have to leave virgin active cause of issues of incompetence.