Prescibed debt

I signed up on the 18th of September 2019 for myself and two boys. Everything was going great until I got an email the same week saying access has been denied until I pay on a previous contract which I had in 2012. I was not even aware of this debt as I never used any Virgin Active facilities at that time due to health reasons.I sent emails and called head office and still waiting for a response.

According to my understanding, This debt has prescribed. According to the Prescription Act 68 of 1969 and the National Credit Act (No. 34 of 2005), it is ******** to collect on prescribed debt.

What a disappointing first time experience not only for myself but more so for the kids as I will be cancelling the new contract.