Premiums taken after canceled contract

I tried to contact Virgin Active to no avail. You deliberately make it impossible get through to customer service. I was holding for 17 mins and nothing happened. My wife canceled her contract in April and yet I'm still paying the monthly premium as the payments are linked to my account. Does Virgin Active just not care about *****ing money from their customers or is it just a case of incompetence? The scary thing is that this is not the first time I've heard of this involving Virgin Active.