Premium increases with zero communication

This review shoul have zero stars. Virgin Active South Africa should tell us if it goes with the consumer protection act to just increase premiums without ever contacting customers! They also have a huge ego now, they jist give a scripted response when we ask on platforms like Facebook.Somebody should focus on the comments there & how unhappy customers are about this, then you might advise your agents to tone down on the ego.I am escalating this witg the ombudsman too.