POPIA breach / missing application form. Matter not resolved after 2 months

After numerous discussions with call Centre in Cape Town, visit to a particular gym in Cape Town that I still want to belong to I have had no response. A POPIA breach, missing application form, staff member no longer works at the gym. Simple request to convert to Vitality and process one premium and one club membership. Unable to trace details for compliance or Forensics. Specifically requested that call be referred to Forensics or Compliance officer 3 weeks ago.

Faithful to the brand since I read Richard Brandon's autobiography about failure and standing up and trying again numerous times.

I only want a call from Compliance officer or Forensics. Not the call Centre.