Poorest admin and.false promises

I have never experienced.such unprofessional service from a Virgin Active Gym. The Sales Consultant messed up the membership reg. I was promised a refund months ago. The account was to be rectified months before last month. My daughters membership was deactivated twice. I poured my heart out to both Lingum and Sash and all i got was promises to have all the above done. I have made so many calls and left messages. Calls never returned. Poorest management at a Virgin Active club. Don't care attitude. They always say that they don't receive the messages but when I check with the persons taking the messages down it has been confirmed that messages were given. My account was yet again incorrectly debited. My daughter qualified for her addidas voucher and we were told that she would receive an email mid December. Worst gym in the group.