Poor Virgin Active Service

My girlfriend, Katelyn, has joined the Virgin Active gym. All went well and fair, her premiums are R189 a month, but for some odd reason on creation on account Virgin active has deducted R756 - that is R567 more every month! In this economic climate, that is fuel for work or food on the table. These person who created her account is Respect Sondlane @ Virgin Active , he had created it incorrectly.

In September she complained and he promised to fix the issue, in October again R756 was taken out of her account.

Called Virgin Active and was badly spoken to from the Call center agent.

Please address your employees service, deliverable and address Respect Sondlane with his competency.

Please can you address this refunded immediately.

Thanks Kash