1 reviews | Active since May 2015
poor treatment towards mum& newborn&broken promise
In 2014 my husband an I decided to search for a gym for the two us. And after considering the various options we opted for the Virgin active at the matlosana mall because they were offering squash courts once they open.<br> To this day there are no squash courts.<br> On Saturday the 9th of May I decided it was time to start working off my pregnancy fat. Having just given birth to my first child I was more concerned about the separation anxiety for myself and my child so I hired a nanny to help me with this new challenge in life.<br> On entering the gym I was told that my nanny would not be allowed into the gym and that some random member of staff with no training would be assigned to care for my two month old baby. <br> After asking the gym staff to try and accommodate me as it is the first time I have been out with my baby since birth, a more senior ranked member of staff informed me in front of my nanny that he would require her ID. Its not the rules I have an issue with but rather with the rude manner it was done in. Unable to reach a resolution the manager said that my baby and nanny should \just go sit in the car". Disgraceful. I would urge all pre and post preggy mums to not use the gym! """
Thank you for taking the time to share your concerns.
I attempted to contact you on the number provided but was not able to reach you.
I am terribly sorry to learn that your first experience back with us has not been great.
I have addressed the matter with the management team at the club and we agree that your situation should have called for a greater degree of sensitivity.
I have emailed you feedback and eagerly await your response to further discuss the matter.
Kind regards,
Nawaal
Thank you for taking the time to share your concerns.
I attempted to contact you on the number provided but was not able to reach you.
I am terribly sorry to learn that your first experience back with us has not been great.
I have addressed the matter with the management team at the club and we agree that your situation should have called for a greater degree of sensitivity.
I have emailed you feedback and eagerly await your response to further discuss the matter.
Kind regards,
Nawaal
