Poor treatment and bad service.

I joined up at the end of September. I was told that when I joined Vitality in October that I could do a conversion and that I would be refunded R906. I went into the Constantia branch to do the conversion but things were taking a long time with Vitality, the salesperson I was with asked if I could come back the next day, I got the feeling he wanted to go home and didn't feel like the hassle. I then landed up in hospital, I called the salesperson and explained the situation, he told me not to worry, I had until the 20th of October to do the conversion. I got out of the hospital and went in on the 15th of October to do the conversion. While doing that he told me that I would now only get half of the R906 back. I told him he didn't tell me that, if he had then I would've gotten someone to go in on my behalf. He said he would get someone to contact me. Nobody contacted me. I emailed the branch twice but nobody got back to me. I went into the gym and asked to speak to a manager and NOT the salesperson, but they sent the same salesperson again. I told him this was unacceptable as I wasn't told I would now only get half back. I didn't budget for that and if I had known then I would've made a plan. I told him I want to speak to someone higher up. He told me he would get someone to call me and that he would sort it out for me. Nobody called me. I now see that only half of the refund has been put in my bank account. Nearly a month later. This is shocking treatment and it has completely ruined my excitement and enthusiasm of joining the gym. I can't even get an apology from them!!!!