POOR SERVICE- Worst actually

Desmond - virgin active cresta - i have been struggling with virgin active cresta for a year now. when we joined , contract was signed, then we had access problems and raised with sales consultant and went on for a while. then we were told to get vitality and they will update our discount and billing, took a while. then when it updated, virgin active cresta took it upon themselves to reissue me with another contract, without our knowledge or consent or signature, sales consultant suspicious here. now i go to cancel my contract, only to be told my contract only expires in may 2026m because when i gave them my vitality, they issued new contract. when queried and asked for proof of acknowledge, was unable to provide. after a long discussion, was advised will update me on monday 17/11/2025 and then 17/11 advised system down and will give feedback in 72 hrs. i am writing this post 20/11 at 15:15, no feedback, i then call them on 010 - *** 5 minutes and listen to their music. the staff especially was the most unhelpful, she was the original sales person, dispite me wanting to cancel, she asked me if i want another contract, seems she was not at all listening or interest in helping us and just see us as a sale. She does not in my opinion prove true and complete information and is not a competent staff member and was the worst experience to deal with her throughout this process. Virgin head, if you do care about these post and what the public if experiencing at your outlet, i would advise you go visit this place for yourself and see for yourself. because of the lack of feedback, calls not answered, i have to take time off to go and sort out a mess that the staff member made. well done.....