Poor Service with a Tad of Arrogance

On the Last week of August I met with Ari, he sold me a booster pack and promised that after the Dr order goes off on the 1st of Sept a PT would call me to arrange training sessions, Almost 3 weeks later I still had not received a call from Ari, I then left a message with a receptionist, I advised her that I soon will be relocating from Lens therefore I will no longer be training in Lens, I requested for Ari to call me back to discuss whether the booster pack could be transferred, a few days later l still hadn't received a call from Ari. on Saturday 19th Sept I left another message with Khumo, explaining exactly the same thing, Still Ari wasn't bothered to call me back. I then escalated the matter to Anesh the Manager on the 22nd Sept, I explained everything in detail and specifically advised that I have now relocated, He got someone to call me back, interestingly enough, this lady was still under the impression I wanted to arrange sessions in Lens. I again explained to the lady and she promised to go back to Anesh and come back to me, Still not feedback to date. I really just want a refund.