Poor Service Unresolved 2 weeks now

I am a long standing member at Virgin active Sandton in Grayston Drive Johannesburg. I added my son and they have captured something incorrect from their side and have susspended the account since 2 weeks now . I spoke to Quintin Absalom that does not get back to me on several email attempts. I also went to the gym personally but now they are pushing the blame on discovery vitality. Poor pathetic service