Poor service & unauthorized debit orders

<p>I subscribed to Virgin active during June using my discovery vitalilty (as a dependant) that was at that point still under my father's discovery account as the main member. I informed virgin that from July I would be switching to my own discovery vitality.</p> <p> </p> <p>I was told that this would not be a problem and that I would even get the month of June for free, and then from July onwards I would be paying a fee of R186.25/month. I was very pleased and thought that Virgin was living up to their "great" customer service reputation. What transpired after this was in fact quit the opposite. For July as well as August I was billed R615/month as well as R186.25/month. That is a total of R1230 that virgin has now stollen from me. When I saw that the first debit order had went off I imediately contacted virgin. I have spoken to 5 different people regarding getting a refund but I get absolutely no help at all. My Emails, and whatsapps are being ignored. I have been promised to get a phone call with feedback on numourous occassions. No feedback was given.</p> <p> </p> <p>I am at the point where (once this is done) I am seriously considering going someplace else to train as I was clearly mistaken when I though that virgin value their customers.</p> <p> </p> <p> </p>