Poor service, quick to double debit account

I'm a member of Virgin Active Red, I pay my account on time and in fact they take the money from my account on the 1st of every month.

When I had gone into the local branch to speak with the manager, he made as if I was in the wrong for inquiring about why they'd double debited my bank account. So as anyone would, I called customer service/accounts department of Virgin Active Red and explained my story. They said they would refund me the amount they'd taken twice from me, yet here I am waiting a week later for my refund and I couldn't have dealt with more *********** people. How it's taken so long so then to sort something so minor out is quite pathetic, the poor customer service from both the branch manager and over the phone accounts department is just a representation of their establishment.

Yes we all need a break, but not having a customer service line to call on a Saturday is quite shocking and again, poor service on their part.

I wouldn't recommend Virgin Active Red to anyone!!! Disgusting