Poor service I received

I have always been a virgin active member, I stopped going to the gym when I fell pregnant and decided to go back after giving birth. I went to Menlyn virgin active to enquire about any outstanding fees since my membership was with them and informed them I want to sign up with virgin active hazel dean. It was on the 29th of September when I signed up. There were specials for the month.<br> <br> A few days later my colleague went to sign up they received gym bags, when I went to enquire they said it's a special of the month, they didn't inform me that I will receive a bag if I sign up a day later and that's it's for new customers. I'm also a new customer and feels it's unfair that I'm not receiving a bag especially since I signed up a day before October. I only started going to the gym after the 4th and after signing up my daughter. Sales consultants didn't disclose all the information and will you lose commission if you gave me one bag?