Poor Service from Virgin Active Sales !

I was sold 4 contracts for my entire family on the Virgin Active Specials in January 2023 whereby you get the kit bag and water bottles, etc. The sales person Siya Sonkwenye (Central Sales Agent) called us and bugged constantly even after hours at 7/8pm and weekends to take out the contracts. Once the contracts were signed, I queried about our kits as promised in the specials online, and have been advised for one month that he is getting back to me. This was not a matter of no stock as my two children convinced several of their friends to join after us, and they all received their kit bags. I even advised that my wife and I are ok if we do not receive this but requested only 2 of the 4 for my children. All I have received from the same sales person who bugged me constantly is either no response or empty promises of getting back to me, which he never does. If anyone else contemplates joining Virgin Active please never engage with Siya Sonkwenye or online sales as you could face this poor service issue. I used to be with Planet fitness previously, and that might be another option for efficient service and queries being resolved, etc. I only opted for Virgin Active, noting proximity to my house and hope they can resolve this issue still.

I still hope someone from head office or customer services still gets back to me on the minimum two kit bags as promised so that I can advise this matter was amicably resolved.