Poor service from Virgin Active Boulders

<p>Am sadiki I would like to submit a complain about virgin active Midrand (carswald and Boulders ) . I went to Boulder and ask if is possible to join carlsword gym because by then Carlsword was and not yet open a Guy by the name of Nyiko (sales manager) came to me and assist me he told me it was possible then I app**** for Carsworl d membership everything went well money was detected on my bank account by the time Carsworld open I went to the gym ,when I get there I was told that my membership don’t belong to Carsworld I was very disappointed I went back to Boulders to ask about my membership a lady by the name of Pauline told me that she wrote note several times on a system casworld must let me in and train then I drove back to casword I was told the same thing time and again I was left with no choice thank to go back to Boulders and communicate with the branch manager and he promised me that my problem will be resolved 4 weeks passed while still waiting remember I was paying for my membership while not training </p> <p>I decided to go back for the 11 th time to Boulders Virgin Active I asked to be transferred to head office Virgin active I asked to be transferred to claims and complains I then spoke to Ronnel as she refuse to tell me her surname I asked her if is possible to spike with Ronnels manager I was very disappointed with his respond he told me that this issue must be resolved on a branch level . I asked Virgin Active nicely to cancel my membership because am not happy with the service am receiving from them and they refuse please help me { ********** 458} any advice will be appreciated. </p>