Poor service delivery

Good Morning, <br> <br> We absolutely love the gym but the air con is often a issue. It is often not put on in time leaving the the gym incredibly hot. When we complain often things dont happen or we get told its on - which it clearly isnt. The hygiene in the gym is not up to standard. the floor area is often dirty and just not up to standard.<br> <br> Business is not an excuse as other Virgin Active branches i have been to - which are just as busy if not busier, are spotless. <br> <br> The service delivery is not up to scratch.<br> <br> When there are incidents to report at reception one has to ask them - will you send some one out? As they often look at one another, not say much and then say fine we will. Usually - it doesn't seem to happen. I do not know if the front staff are relaying the messages or not but either way - we pay for a service which is not entirely being received.