Poor service delivery

When arriving at the Virgin Active in Strand this morning they had no water and no air-con! Get told by the people at front desk(with serious attitude mind you) that i must go try the Virgin active at Waterstone! This is a serious inconvenience , and it is not the first time this has happened. In the last month the Strand branch has had no hot water, air con failure and now this! Your company is very quick to deduct the debit order so you get your money, but you inconvenience your clients quite frequently! And then we get **** attitude from your staff as well. I would like some feedback as what will be done to sort out the issues at your Strand branch!!!