Poor service

I joined Virgin Active in January 2020 so that I could participate in their Pilates and stretching classes in the evenings. Unfortunately COVID occurred, and I understood why the gym had to close down. However since they have been fully operational and they have not offered any Pilates or stretching classes in the evenings. All my preferred classes are offered in the mornings, which I cannot attend due to work. I phoned their call center to enquire about the problem, Juan assisted me and was quiet rude and had a poor attitude. He informed me that I should contact Virgin Active Lorraine myself and get them to re-arrange their schedule. I do not feel this is my job. I am highly disappointed by the services offered at Virgin Active and the way in which they dealt with my concerns. I have no cancelled my contract.