Poor Service by Virgin Active

Hi Virgin Active, I have been a member of Virgin Active for the last 40 days with a 12-month membership. It is unfortunate they still haven't sorted out my app issue. Nothing clearly gets recorded on the app. After calling them four times to the call center and also logging in complaints five times through Cedar Square membership, they provided four small smoothies. Out of which only one worked and all others are invalid.

The customer service every time you call is atrocious and they simply refuse to acknowledge there is a problem that needs a solution. I simply will call this Corporate Day light ******* of Customers for shoddy service that remains unattended for several reasons.

When I asked them to cancel my account, they simply cited a cancellation fee of 40%, which I understand because of the contract. But what about the cost of your shoddy service and poor customer care? Will you take responsibility and address my app and rewards concerns?

Truly sad. Srini