Poor service at Virgin Active Wonderboom and Montana

Outstanding money from previous Club V at Wonderboom was never disclosed to us when we left there. We received an sms July this year and when we phoned we said we will pay but never received tge banking details.

I have now joined Montana branch and now my son's membership is being suspended due to this low amount owed but I still cannot pay it as this VVM can only provide a reference number ***6 and then say the mather is closed and handed over to the client I have been waiting all day for Montana branch to get back to me as Vincent promised they would and also that there will be notes on the system. There were no notes on the system and nobody came back to me. Virgin Active sure makes my life unpleasant