Poor service at Virgin Active kingspark

I am so disgusted with the service from Virgin Active Kings Park. When I signed a new contract I was not aware that I was already pregnant and I had asked them to freeze the contract due to my pregnancy and complications I had during that time. Strange enough I did not hear from them the whole of my pregnancy but received a call now from Attorneys that they have handed me over to lawyers since I didn’t pay them. Let alone even considering the fact that it was during lockdown when everyone was asked to stay at home. My daughter is only two months and I am now sitting with the debt that I don’t know of.

I’ve been with Virgin Active for more than 10 years and not one day that they didn’t receive what was due to them even when I was with Discovery Vitality. Was I suppose to attend gym during lockdown or was I suppose to attend gym and risk my unborn child. Really ! Common sense ! No sympathy or whatsoever. Only worried about the money ! So disappointed! I. Will never refer anyone anymore. Pathetic service indeed