Poor service at virgin active

Virgin active has posted on their website that you may train at gyms closer to your home since i am not going into the office much these days.

I tried to access the Virgin active reds mall gym and they said they could not allow me to train there. They are aware of an email that was sent to members and also the website information. But they cannot allow me in because the system does not want to approve the entry.

I tried to book online and my online access is not working. The call centre rings off the hook. This is very poor service from such a group and the next thing is i wonder is if planet fitness is a better option for me?

There is nobody at the HQ that answers the line. Virgin active i hope will be sold from Brait as i think that the management needs to catch a wake up.

Very disappointing.