Poor service and run down equipment

For starters, there are never any staff on the floor when you need them at peak times. Then there is the matter of the equipment, which is not up to standard and needs desperately to be replaced and/or refurbished. I have complained numerous times to staff about the faulty equipment and it seems to have fallen on deaf ears. With no feedback received till date it seems that the norm at this club is to ignore it's members. I write this complaint in the hopes of getting some response.