Poor service and response

<p><span style="color: #555555; background-color: #ffffff;">I joined virgin active mount edgecombe last month. The consultant created 2 accounts for me by mistake and took out R150 twice from my credit card. He advised me that he will refund my money but over a month has past and I have still not receive any refund. Every time I query it, they advise me it takes 7 days for a refund to be processed and I wait 7 days and query it again and they advise me the same thing. </span></p>