Poor service and outdated equipment

<p> I joined the club 3 months ago, in the first month their was a problem with my membership it took The Richards Bay club a month to give me feedback and the club manager did not even spoke to me or explain anything, I phoned and sorted the problem and it took me 10 min by phone. I walk past the club manager great him and he ignored me but acknowledged the female members, I complained about the faulty equipment, and bicycle sensors not working, weight machines cables that's broken, dumbbells that's tatty and pealing, they have moved the punching bag into the studio so when their is a class I can't use it, two of the showers in the men's changing room does not have hot water. I pay my membership and a personal trainer to assist me every month yet he complains to the club manager and nothing gets done, the service from the club is bad and their is no service or assistance from the club manager. </p>