Poor Service and Bad Communication Extremely Upset!!!!

<p>A few months ago I went to Virgin Active in Sunningdale, the salesman I delt with was Earl, I explained to him that I would like to sign up me and my girlfriend and that I would also be joining Momentum medical aid so I could get the amazing discount, I approached him in the middle of the month explaining that my Multiply will only be active on the 1st of the new month but was super eager to start gymming, he explained that he could sign me up on a normal membership and I would pay a prorata until end of the month then would switch me over to Multiply.</p> <p>I then continued to pay and sign up, I paid in advance for the Multiply which at the time was R99 and paid for the 2x tags as well as the pro-rata amount.</p> <p>At the end of month I followed up with him to ensure I was on the Multiply, he assured me I was with Multiply and I should start seeing my 60% discount from the end of the month onwards. My partner still signed up for the personal trainer trial which I paid *R500+- which she only used 1 session because that specific fitness trainer left shortly after. For about 4 months I continued and was happy assuming I was on Multiply, I then approached him and asked him if I could get national upgrade so I could goto any Virgin in the country, he said not a problem but I would need new tags, I then continued to pay for these new tags. When I started to goto the Tableview virgin I was blocked saying my contract was expired and was only valid for Sunningdale, I then immediately contacted Earl to inform him there is something wrong, he then said he would get back to me and sort it out ASAP.</p> <p> </p> <p>Shortly after that I took a look at my debit orders and saw I was paying R840 which was ment to be minus 60%, I then contacted Earl again immediately and he said he would sort it out again. He made endless promises that he would attend to it but I had to follow up, after about a month of waiting he informs me that my Momentum was not activated and I was only paying for the normal virgin active subscription.</p> <p> </p> <p>I mentioned to him that this is unacceptable, he then told me he would fix the issue and refund me with my money, he then contacts me again saying that momentum no longer has the R99 special on the activiation fee and is now R750 pp, he said if I pay the R1,500 he would refund me all the money and give me vouchers.</p> <p>I then proceeded to tell him thats not my problem as I already paid the R99 rand and even when I upgraded how did they not pick it up? He did not have a direct answer for me and assured me that the debit orders would be stopped immediately until the issue is resolved. Low and behold I saw at the beginning of the month the same debit order again goes off my account. </p> <p> </p> <p>I then approached him extremely upset and told him he assured me all was sorted, I then told him I would like to terminate my membership immediately and get a refund ASAP as promised upon, due to the fact that he was obviously lacks experience. He then said he would chat to his superior and find out how we can terminate it, he then gets back to me saying he can only terminate it if I join Multiply Membership Program which I was already ment to be on and then I could cancel it and then get a refund.</p> <p> </p> <p>He has been making blind promises to me from day 1, even the fitness instructor my partner asked him to please get her a new one and its been 3 months and still nothing from Earl. I am extremely upset</p>