Poor service again!

<p>One year ago, I took out a Virgin Active membership with Discovery for myself and my family. We had issues since we were signing up with the La Lucia. Head office in Cape Town got involved and it was resolved. However I am not sure what went wrong but now but only my son's contract has expired, without any notification from Virgin Active. I have contacted the La Lucia Branch and spoke to Darren who remembers me because of the hassle last year and promised he will resolve my problem. He said he will email me the forms and get the membership reinstated. That was about 1 month ago. I went into the branch and left a message for him to contact me, and I have yet to hear from him. Today a lady, whose name I should have taken down, for trying to be so helpful, from accounts contacted me and she said she will try and assist. She called me back to say she spoke to the Admin lady at La Lucia said she will be in contact with me. Still nothing. I am at a loss as it is school holiday and my son will be in a position to attend gym. I just want someone to get back to me and tell me what went wrong and how they are going to fix it. Please note that I did tell Darren that I will not be paying a cent to get this sorted.</p>