POOR SERVICE

The after sales service is pathetic. So I joined in June 2021 as a vitality member where the monthly premiums were R167 set for 12 months. June - August went off normal and September and October they then started collecting R670. I reported this in September and spoke to like 3 people at N1 City gym and 4 different people at the call centre (NOBODY DAMN HELPS OR GETS BACK TO ME) MR BOSS of virgin active I have all these staff noted as well and would rather like to speak to you directly please as its so difficult to actually chat to someone in charge as the rest all incompetant at the gym and call centre, NO HELP AT ALL. Maybe I should put a hold on all debits from my account then everyone will jump to call me. Now that I am due a refund i must struggle like hell to get feedback. This is complete nonsense man, I also have other bills to pay and you messing around with my banking account. Can someone please hear me and get back to me ASAP. Also can the person who loaded my account incorrectly at virgin active n1 city not fix this?????????? WHY IS THIS SOOOOOOOOOOOO HARD TO GET RIGHT??????? WHERE IS THE BOSS.......#SUPERDAMNANGRY