Poor service

I changed the membership from my husband myself as I started work and the medical aid/vitality is on my name. Called vitality and Virgin active to advise. I was advised that monies are outstanding. My husband went and paid cash at Sunningdale virgin active. Today I get a call about outstanding monies. Plus last night they tried to debit my account which is not the arrangement I had with them. My account has attracted so much bank charges for reversalso as the tried to debit my account on various odd days. I am seriously considering cancelling as I got told by Rishka that the monies were paid to my husbands membership and not mine yet my husband cleated that up when he paid.