Poor service

I have been going to Virgin Active Red at Okavango crossing since September 2021 and have had issues since. I canceled my vitality as my card ALMOST NEVER picks up when I have to tag in. So I wasn't getting any points for attending gym. They say it's discovery, discovery says it's them. Whatever, I was wasting money either way.

February 2022 my debit order bounced. The very same day I contacted Thinus who usually helps me out and I asked him what's next. He told me to wait until the 15th for the next debit date, I said okay. The 15th came and no money was deducted. I then went in to pay at the gym itself, which took forever due to "technical difficulties " on ther side. Eventually the payment went through.

It will be 2 months on the 18th that Virgin has been calling me telling me to pay. My membership shows arrears and as per usual never works in terms of allowing me in since September so someone always has to buzz me in.

Today I get an email with virgin telling me if I would like to continue to gym i should settle ny arrears WHICH I PAID 2 MONTHS AGO. This is becoming irritating and frustrating, SORT IT OUT!

VIRGIN ACTIVE RED OKAVANGO. Please call them and not me.