POOR SERVICE

On 05/08/2020 I send a email cancelling my and my sons membership. Two days after sending the cancellation email, I send an email to Vitality cancelling my benefits. On 12/08/2020 I've receive a Auto response (After Hours Auto Response [Case: 6RKKXc, Ticket: NK5iX3]) with case and ticket reference. On 18/08/2020 I've followed up on the auto response confirming someone will be in contact within 24 hours. This morning (24/08/2020) I've contacted the Virgin Active contact center, spoke to ***, send my original email. Zurayda informed me she will be in contact, that was 08:40, writing a review @ 16:18, still no response from Zurayda or any teamleader from Virgin Active. My query was that they want to charge a full fee and not the deducted vitality fee. I cancelled my Virgin active membership before instructing Vitality to cancel my benefits. Benefits at Vitality was cancelled on 09/08/2020