Poor Service

<p>Hi</p> <p>I am really disappointed by the level of service that I have received from <br />Kersti Heneke a team leader in the customer service department after requesting to move to a new club. She provides false information on how rules change and at times she makes up her own rules that's not part of the VA policy. I am flabbergasted by the unpredictable approach to rule changes - I am not sure of this is true as per Kersti's advice.</p> <p>She also promised to revert or call back however, she has never followed up.</p> <p>I hope that you address the above with you and provide me with feedback.</p> <p>Regards <br />Keenan</p>