POOR SERVICE

<p>Due to the black Friday special at Virgin Active, I decided to sign up with Virgin Active Westville Gym on Monday 28/11.</p> <p> </p> <p>The systems were down on Monday, however the friendly assistant assured me five times that the payment would be processed on Tuesday 29/11 and that the black Friday discount would be applicable. The relevant assistants took approximately an hour of my time to take down all my relevant details and assured me that the payment would be processed. During Tuesday 29/11, I received at least five missed calls throughout the day from Westville gym. I do believe it is highly inappropriate to assume that everyone is free to take calls during the day. Upon my return from work, I returned the call and a lady at Virgin active advised me that the payment could not be processed due to some issues they were experiencing and I would need to come into the gym by Wednesday 30/11. I currently work in amanzimtoti in a full time job, thus I had informed the lady that I would only be able to get to the Westville gym on Thursday 30/11. I was then reassured that it would not be an issue and that the discount would be available. I requested that the initial sales person I death with contact me. I received a further phone call from Virgin Active at 8pm on Tuesday advising that the sales individuals who spent an hour taking down my details on Monday, did not take down the relevant details to process the payment for the discount. I was advised further that if I did not come in by Wednesday 30/11 or provide my card details (including CVV number!) that the discount would not be valid. </p> <p> </p> <p>After assuring me five times on Monday and wasting an hour of my time taking down my details, the lack of attention has now become my problem. </p> <p> </p> <p>The only reason I signed up at Westville gym is the positive feedback that I have received from many friends and family. I am highly disappointed and await urgent feedback on this matter. Thank you </p>