Poor Service

<p>During my visit to this Club at 06h45 it was disappointing to find that the air conditioning was not online, making it extremely uncomfortable to train, further to that at no time during my training were there any Club staff present on the gym floor to voice my concern about the air conditioning so I was forced to report the matter at reception were I was met by the Club Manager.</p> <p> </p> <p>As I stared to voice my concerns he immediately started giving me poor excuses for this and for that. In addition to that the Club Manager bluntly brushed me off and walked away as I was expressing my dissatisfaction and in return I had to raise my voice at him and ask him why he decided to walk away from me when I was talking.</p> <p> </p> <p>I strongly believe that I have not been treated with the respect and courtesy that Virgin Active represents and would discourage any member from joining this particular club.</p> <p> </p> <p>Next to poor service it was noticed that the concrete man hole covers located in the parking lot have been damaged, so for the past 4 weeks the green bins with danger tape have been placed over the covers, surely this could have been replaced.</p> <p> </p> <p>The security that is stationed outside the gym takes up permanent residence at the entrance to the gym parking using earphones and sitting on a chair however I don't know what his duties are, whether he is there to watch over the cars or members or gym property, I would think he should offer security around the entire Club premises.</p> <p> </p> <p> </p> <p> </p>