Poor service

<p>I contacted discovery vitality to find out why my gym fees(since January) are at full price they check my vitality status and it was all sorted in a few minutes. I contacted virgin active and after continously arguing back and forth with virgin active as to why my fees are being charged at full price someone finally got round to helping me. This lady by the name of Chantal said she was going to get back to me after contacting vitality to double check the situation and then refund me the over and above that they charged me (from January-October), it's been over a week & I have not heard from her and I have sent 2 emails following up on what's going on. If it took me a few minutes to sort out and find the problem with Discovery from my side, how does it take her so long?</p>