Poor Service

<p>My sister & I joined Virgin Active last year in August which the contract was for a year so it was suppose to end this year in August. In November last year my sister moved back to Cape Town I called Virgin just to find out if it was anyway possible for me to transfer my sisters to another Virgin in Cape Town which they did assist me and she was tranferred to another gym for free. In January I also moved to Cape Town because of work, but kept my gym membership as the Johannesburg one because I was not going to be able to go to gym as in yet. In August just before my last payment I asked if I can transfer to Maynard Mall in Wynberg and I was told I need to pay R140 in order for me to be transferred which was strange because I was not charged when I transferred my sister, but I let that slide. Then Wednesday I wake up Virgin has deducted in my account, but my contract ended in August when I called I was told I never called to cancel the contract which I found strange because the contract was for a year so it should have ended in August this year so end August that was my last payment. I sent an email to Wendi Ntutu & Zenga Mnguni who said my account was in arreas of R140 so they can refund me R59 or altenatively they can refund the whole R199 then I would need to pay the R140 at any Virgin Active branch. I then asked them to refund the whole R199 because I know nothing about the R140 then she came back and told me unfortunately they won't be able to refund me nothing. I'm very dissapointed at Virgin Active they're ****** with bad service</p>