1 reviews | Active since Jul 2016
Poor service
<p>As much as I don't like to complain but I have to bring this to your attention Jo Upton. <br />It was disappointing to be told that we are out of stock of soap/hand wash in the men's toilet. It seems you guys are taking members for granted. There's alway seem to be stories and excuses from the management and staff. On the weekend I had you call your cleaning staff and ask them to clean the spa area. Please address all problems/queries, not with excuses. IS THIS A VIRGIN ACTIVE CLASSIC GYM. This is disgusting.</p> <p>The above complaint was posted on Virgin active complaints page this morning.</p> <p>At 17:20 I got a call from Simine who confirms their supplier let them down and did not deliver the soap. I mention to her that this is totally unacceptable as they being a professional company should not allow for these things to happen especially running out of soap which is a hygiene factor. Simine tried to convince me that it was not their fault which frustrated me and I told her that's not acceptable. Being the manager of Moses Mabida Classic Club she became very defensive and began speaking to me with attitude. Is this what we pay for at a classic club ? </p>
I apologise for both the situation with the hand soap and the service you received when called back.
I have tried calling you and have emailed you as there was no response to your mobile number. I have escalated this to our management team.
Regards,
Dave
I apologise for both the situation with the hand soap and the service you received when called back.
I have tried calling you and have emailed you as there was no response to your mobile number. I have escalated this to our management team.
Regards,
Dave
With regards to disappointing service received to my last post against Virgin Active Classic Club, Moses Mabida, I must admit that management took full responsibility and was very apologetic which showed there professional. I personally think that the matter was handled and will not happen again. Jo Upton and Melanie thank you for your calls. Simine, your apology also is accepted and understand that in the industry where service is provided can be challenging.
I noticed that the staff and management are taking every effort satisfying us the members. It has not gone unnoticed from my side and will like to complement you guys in the effort and energy you puting. Its good to see excellent service by Zarina who was the captain on Monday 22/08/2017, chatting /greeting members with a smile. and making sure all is well. Also not forgetting Nombuso for her excellent service.
With regards to disappointing service received to my last post against Virgin Active Classic Club, Moses Mabida, I must admit that management took full responsibility and was very apologetic which showed there professional. I personally think that the matter was handled and will not happen again. Jo Upton and Melanie thank you for your calls. Simine, your apology also is accepted and understand that in the industry where service is provided can be challenging.
I noticed that the staff and management are taking every effort satisfying us the members. It has not gone unnoticed from my side and will like to complement you guys in the effort and energy you puting. Its good to see excellent service by Zarina who was the captain on Monday 22/08/2017, chatting /greeting members with a smile. and making sure all is well. Also not forgetting Nombuso for her excellent service.