Poor service

I have been a member att ge George branch since July, every night when I scan my card the gate will not open and an explanation has to be given, the system needs to be overriden and then I can walk through... This is extremely huniliating, it literally looks like I havent paid my gym fees and the entire que of members wanting to enter with covid protocols see me having to explaib myself after I hace been a member for 2 months.

I have been told on numerous occasions that the fault lies with Vitality, which is not the case... Both myself and my wife are on the same medical aid plan and her membership works perfectly. I have asked the staff to report my issueat least 5 times and hace spoken to the branch manager, Susan, who assured me the issue will be attended to. We are nearing the end of September and I still need to explain myself on a daily basis, I am an adult, not independent and on my own medical plan, for this I cannot see the issue on why I have a problem each and every day when visiting the gym. Would really appreciate this matter to be urgently attended to. Regards Dirk Barnard ***