poor service

This was the worst experience i ever had to sit up with. Virgin active refuse to help a client that has been a member for almost 10 years. My bank account was used with out my knowledge for another account. I have a my own membership that i pay cash every month at the club. I want to use my fnb cheque account for my salary but its in the negative of 1600 for returning debt orders. I went to my bank to ask advice they refered me to my gym. For months on end iv been trying to sort this out. Every time some one calls me about the returning debt i explain that is not my membership and they must sort it out to no prevail i Finally had it i called them from the centurion virgin active. To my surprise i got the worst service ever. I got spoken down to like a child. Telling me they have no records n i must just go cancel my cheque card and open another one like it's that easy. Im not at fault i have my own membership that i pay on time. I get told after 2hours chat and fighting please hang on we transfering you to the manager and they just hanged up. Is this how u help clients that actually promotes business for you. Is this how respect a person that seek help. I am disgusted.