NR
Nangamso R
1 reviews | Active since Jul 2009
03 Mar 2015, 17:49
POOR SERVICE
I have been struggling to get my membership activated .I joined mid Feb and still cannot go to gym .<br> I have gone to the centurion branch to get it sorted .I have sent Boni Ntshangase (the gentleman who signed me up) emails , I have called the call centre ( Fatima Parker who was very rude and impatient on the phone ) to find out what I need to do to get started at gym but to no avail .All I am getting are empty promises that someone will call and they never do.<br> Can someone please call me and get this sorted or refund my money so I can go somewhere else .<br>
Helpful (0)
Replies (1)0
Replies (1)
Virgin Active South Africa's replyOfficial
04 Mar 2015, 12:15Hello nangamsor,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
Momentum Multiply has cancelled your contract because they dont see an active benefit on their systems.
As discussed, I await the activation email you received from Momentum so that we can address this with them directly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
Momentum Multiply has cancelled your contract because they dont see an active benefit on their systems.
As discussed, I await the activation email you received from Momentum so that we can address this with them directly.
Kindest regards
Robyn
Virgin Active South Africa's reply04 Mar 2015, 12:15
Official
Hello nangamsor,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
Momentum Multiply has cancelled your contract because they dont see an active benefit on their systems.
As discussed, I await the activation email you received from Momentum so that we can address this with them directly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
Momentum Multiply has cancelled your contract because they dont see an active benefit on their systems.
As discussed, I await the activation email you received from Momentum so that we can address this with them directly.
Kindest regards
Robyn