Poor Service

I am unhappy with the poor service I have recieved from Virgin Active. I out my account on hold due to Covid which they agreed to, and now debiting my account on the wrong date and double debiting this month again. I have called a few times, and waiting long on the line with no response. I went to the Hazeldean Club, and I was told the manager would call me, but no one called. I sent an email and no one responded. This has cost me R300 so far on Bank Charges with no one assisting me