Poor Service

I have recently changed my gym contract as I am now with Momentum Multiply. The service that I have received from Victor is absolutely disgusting. It is now over a month and a half that our contracts are still not fixed and the ladies at reception are extremely rude when we try and enquire as to why it is still not sorted. Victor says he will sort it but does nothing about it and no effort is made to notify me about what is going on. I am completely disgusted with the way this has been dealt with. I would like to thank Loyiso for actually taking on Victor's job and sorting out the problem with our contact. He has also done the same for my inlaws. Within a few hours Loyiso called me back to notify me what was going on and what he will be doing to fix it. I would also like to compliment Thato who works at therreception for the service recieved from her. She was very helpful and always has a smile on her face. Thanks to these two people we might renew our contracts again.