Poor sales and aftercare

Please can senior management address the issue of mismanagement of new membership and pathetic aftercare at Bluff Virgin active branch in Durban. A salesperson by the name of Stella is seriously ***********. We were signed up on the 31 st of May.She advised us to upgrade our Vitality membership and then didn't load my and my wife's memberships properly.Then we were told that the memberships were cancelled, because we cancelled our Vitality!no cancellation was done, only an upgrade ...as advised by this representative.

Then the children's cards were never loaded and then after two months of not being loaded ..due to so many excuses I can't even list them,they load them as full membership instead of Vitality.Excuse is always that the "admin"lady isn't at work.So I get referred to the salesperson, then the salesperson goes to the manager,then the manager isn't there ,then repeat.There is this tendency to WhatsApp with a fami**** tone...no professionalism at all And those communications are me initiating,not the salesperson.I haven't heard from the manager ever, and yet I seriously believe those beneath him or her are ***********.Then I was debited a full premium and there was a runaround for my refund.Now Thai week i arrive at Gym,my wife's card isn't working all of a sudden.No explanation on the system,the card just doesn't work.(She was recruited with the winback campaign.)Until today the excuse is still the admin lady isn't at work.Front desk is always confused and I don't blame them.Every time we arrive ,we have an issue with entrance.

I definitely won't be recruiting any new members for U anytime soon considering that there isn't even a teen activity programme yet kids can't use so much equipment if under 14.Much if the equipment is broken or out of service.I am so tired of every single week missing out on exercise and bringing the same documents again and again because St is just greedy for Commission

Seriously a second rate experience.