POOR POOR SERVICE @ VIRGIN ACTIVE . *********** STAFF IN THE ACCOUNTS DEPARTEMENT

Virgin active accounts department are useless. Over the last 3 months my wife has spent over R400 on calls trying to sort out our accounts with them . My wife noticed that she was not being billed for the kids. Upon calling Virgin active accounts they say the account has been cancelled for the kids . After around 10 calls they identified it was a system issues.The person that managed to identify the issue was a manager named Kyle . That was eventually fixed . The next month it was the same problem, then again in the month of July 2023. So every month they cancel and then we call in the to reactivate even though we paid. Gail and every other person in the accounts department are *********** . If you want help, ask to speak to a team leader or a manager . Keenan from Virgin active finally chatted to my wife only to find out that there is old system and a new system. and on the old system it shows cancelled and on the new system it shows active. Extremely poor service. Virgin active, please teach your staff. don't just cancel customers without notifying them via email or a phone call. It seems like you guys don't appreciate good paying customers. If you ask for a senior manager or even a manager, you will either wait or they tell you that they will call you back which will never happens. POOR POOR SERVICE . *********** STAFF IN THE ACCOUNTS DEPARTEMENT.POOR SYSTEMS AND LACK OF INNOVATIONS